Claims

What to Do When a Loss Occurs

When a loss occurs, it is easy to feel overwhelmed. Use this guide to learn how to protect your family and your property after a disaster.

Safety First

Safety is your number one priority. Take the following steps in the event of a loss:

• Ensure your safety. Do not risk your safety in a home that has been extensively damaged.
• Dial 9-1-1 in the event of a fire, theft, burglary or vandalism.
• Report the claim to us. If you have water damage, we can provide you with information on water mitigation specialists in your geographic area.
• Take reasonable steps to prevent further damage.
• If there is water in your home, take steps to remove the water and keep your items dry.
• Take small/portable valuables to a safe place.
• Do not discard damaged items before speaking with the Centauri representative handling your claim.
• Retain bills and receipts from repairs.

Report a Claim

When you are ready to report a claim, contact our claims representatives who are available 24 hours a day, 365 days a year.