We understand that dealing with a loss can be a stressful experience. Our team is dedicated to making the claims process simple and swift. Here's what you can expect from Centauri's simple claims process:
An insurance claim can first be reported by:
If you have a separate flood policy through the National Flood Insurance Program (NFIP), please call 877.254.6819 to report your flood claim and file your Notice of Loss.
If you need us to arrange mitigation services, particularly if you sustained a fire or water loss, we’re happy to help. We maintain partnerships with expert mitigation companies in your area that have been vetted for the quality of their work and their communication with customers.
After your claim is reported, one of our claims professionals will contact you to learn how the loss occurred and what damages were sustained.
This information is important in helping us to understand the cause of loss and resulting damage when properly applying the coverages available under your policy for the loss. It also lets us know what help you may need. For example, you may need assistance finding temporary housing if a large loss has rendered your home temporarily unlivable.
In most cases, an in-person inspection of the damages will be needed in order to resolve your claim. We have field professionals in your area who will inspect the damages to your home and contents, document the damages with photos, and prepare a repair estimate based on the inspection.
To Report Hurricane Claims Call: 866-215-7574
To Report Flood Claims Call: 877-254-6819
Our service representatives are available 24 hours a day, 365 days a year